(A) DELIVERY POLICY

1. It is the buyers’ responsibility to ensure that their full address including street names and postcode is accurate.
2. P.O. box addresses WILL NOT BE ENTERTAINED.
3. If recipients/ buyers are not at home to receive their purchased order, they may contact the courier service within a stipulated timeframe for the next delivery or pick up.
4. If the ordered products are not collected within the stipulated time, the ordered products will be returned to the seller (i.e. Full Fresh Mart Sdn Bhd). Buyers can contact our Customer Service at 03-1234 1234 to make further arrangements.
5. We only use standard packaging materials for all orders.
6. We deliver each order to one delivery address. If the buyers require to send items to two or more different addresses, the buyers should place a separate order for each address.
7. A Consignment Reference/ Order Tracking Reference Code will be sent to buyers once the items ordered are packed and ready for shipment/ delivery.
    

(B) DELIVERY LEAD TIME

1. Confirmed orders will be processed within the next working day, EXCLUDING Saturday, Sunday, and Public Holidays.
2. All orders are dispatched and delivered by the designated courier service provider from Monday to Friday, EXCLUDING Saturday, Sunday, and Public Holidays.
3. Delivery lead time for Orders to arrive (after processing and packing):

4. For non-receipt of orders after the estimated delivery time frame, buyers can contact our Customer Service at 03-1234 1234 to check on the delivery status
5. Sales, Promotion & Festive Periods:
6. During peak online sales and promotional periods, orders and deliveries may take longer than the estimated delivery time frame as stipulated above.
7. For festive seasons and promotional periods, buyers are advised to place orders in advance in order to receive the order within the estimated delivery time frame. Please allow a buffer delivery time frame of 7 to 14 working days in addition to the regular delivery lead time.
    

(C) SHIPPING FEE POLICY

1. All buyers who sign up for a shopper’s account at https://www.fullfreshmart.com.my/ are entitled to free shipping privileges for delivery destinations within Malaysia (i.e. Peninsular & East Malaysia).
2. The “SHIPPING FEE POLICY” is subject to changes by the Management of Full Fresh Mart Sdn Bhd. Should there be any changes made to the “SHIPPING FEE POLICY”, the Management of Full Fresh Mart Sdn Bhd shall post a notice to inform the shoppers and buyers on  https://www.fullfreshmart.com.my/.

(D) PROMOTION & DISCOUNTS POLICY

1. All promotions and discounts policies, terms and conditions are subject to changes under the sole discretion of Full Fresh Mart Sdn Bhd.
2. The latest promotions and discounts and/or any changes to the terms and conditions related to promotions or discounts shall be updated on  https://www.fullfreshmart.com.my/from time to time, as and when it is required.